FAQ

Q1: How long will my order take to arrive?

A1: Orders are processed in 1–3 business days. Standard international shipping takes 7–15 business days, and remote areas take 15–25 business days in general.

Q2: How can I track my order?

A2: After your order is shipped, we will send a unique tracking number to your registered email. You can track the logistics status online in real time.

Q3: Can I return or exchange my order if the size does not fit?

A3: Yes. You can apply for a return or exchange within 14 days after receiving the items, provided that the products are kept in original and unused condition. Relevant shipping fees need to be borne by yourself for personal size problems.

Q4: What should I do if I receive defective or wrong products?

A4: Please contact our official email within 48 hours after receiving the goods and provide product photos and order information. We will verify and provide free return, exchange or full refund solutions.

Q5: Is my personal payment and privacy information safe?

A5: Absolutely safe. Our website uses professional SSL encryption technology. We will never store or leak your private payment and personal information, fully protecting your data security.

Q6: How can I contact customer service?

A6: You can reach us via official email CozzaFlemmon783@hotmail.com or phone +18164939265. We provide 24-hour online message support.

Q7: Do you support bulk wholesale and custom cooperation?

A7: Yes. We support bulk wholesale and brand cooperation. Please contact our official email for detailed cooperation plans and quotation.