Service Policy

At Clothaven, we are committed to providing professional, reliable, and customer-oriented shopping services for all global users. This service policy applies to all purchases, consultations, and after-sales behaviors on our official store.

Order Service: All orders will be reviewed and processed within 1–3 business days after payment confirmation. We strictly check product quality, size, and packaging before shipment to ensure intact delivery.

Customer Support Service: We provide 24-hour online message and email support. All customer questions, complaints, and suggestions will be responded to and handled within 24 working hours.

Product Service Guarantee: All products are brand new and inspected. We guarantee no defective damage, wrong size labeling, or fake goods. For quality problems caused by production and shipment, we provide free after-sales solutions including replacement, partial refund, or full refund.

User Experience Service: We regularly update new seasonal styles, optimize size standards, and provide detailed product descriptions, size charts, and real scene pictures to help customers make accurate purchase decisions.